In this Frequently Asked Questions, find the answers you are looking for about PixelHeart and how its site works.
Most of our products are supplied with a certificate of authenticity and numbering on the back of the box, guaranteeing the limited production of the product. In most cases, restocking is not possible.
The PX Mission is a set of exclusive goodies that come with our “PixelHeart Limited” editions on Next Gen. You may even get a Golden Ticket for an ultra-limited reward!
Our retro PixelHeart games are studio licensed, compatible with retro game consoles. These games are not under console brand license.
Yes, they are! Nothing prevents you from playing “ANDRO DUNOS DREAMCAST JPN” on your Dreamcast PAL.
We invite you to follow us on our social networks, to read our blog articles and to subscribe to our newsletter for all the necessary information on the next releases.
Yes, PixelHeart will never offer an official game copy. If we are talking about a reissue, this will be specified in the product sheet.
We pack our parcels with care to avoid any damage during transport. If your order arrives damaged, please contact the after-sales service (SAV).
We generally use Colissimo, Chronopost and Delivengo.
We are available Monday to Friday, 5 days a week. We do our best to answer you within a maximum of 2 working days.
Please contact our after-sales service quickly before we ship your order to the initial address:[email protected]
We often run into issues with automating tracking numbers. If yours does not appear on your order, please contact us via [email protected] or via site tickets.
We will ship the order when all items are available. Don’t worry, your items are set aside.
There are 3 levels: free delivery in France for 100 € of purchase, free delivery in Europe*(1) for 150 € of purchase and free delivery in the rest of the world for 300 €*(2) of purchase.
*(1) Except following countries: Cyprus, Croatia, Finland, Greece, Romania.
*(2) For the rest of the world, French overseas departments and territories and the following European countries: “Cyprus, Croatia, Finland, Greece, Romania”, free shipping on orders over €300 will not be applied if your orders exceed a certain volume. If you have any questions about free delivery, please contact our customer service department at [email protected].
If your country is not listed, please contact us so that we can resolve the problem.